Legal

At Buy Canadian Online, we are committed to providing high-quality products and exceptional service. Please review our return policy before making a purchase.

1. No Returns for Buyer’s Remorse

All sales are final. We do not accept returns or refunds for change-of-mind purchases. Please review product details carefully before placing your order.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 7 days of delivery with clear photo evidence. We will assess the claim and arrange a replacement or refund at our discretion.

3. Eligibility for Refunds

Refunds or replacements will only be issued for:
 ✅ Items that arrive damaged or defective
 ✅ Incorrect items received (must match your order confirmation)

All claims must be submitted through our customer support team at support@buy-canadian.online within the required time frame.

4. No Exchanges or Cancellations

Once an order is placed, it cannot be modified, canceled, or exchanged. Please double-check your order before completing the purchase.

5. Refund Process

• If eligible, refunds will be processed within 14 to 28 business days and credited back to the original payment method.
• Shipping fees are non-refundable unless the issue was due to an error on our part.

By placing an order with Buy Canadian Online, you agree to this return policy. For any questions or concerns, please contact us at support@buy-canadian.online

6. Non-Returnable Items:

• Certain items such as perishable goods, custom-made products, or items marked as “final sale” cannot be returned.
• Please review the product description at the time of purchase to determine if an item is eligible for return.

Return Process:

1. Contact Us: Email our support team at support@buy-canadian.online with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
2. Packaging: Securely package the item(s) in the original packaging and include a copy of the RMA.
3. Shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect item).